grab meaning Privacy Policy — How Your Personal Data Is Handled

When you register for an account on grab meaning, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. When you make deposits or withdrawals, we also collect payment-related information such as your GCash or Maya account reference, bank account details, or other payment method identifiers — though we do not store full card numbers on our servers. We collect usage data automatically as you interact with the platform, including your device type, operating system, browser, IP address, pages visited, and session duration. This technical data helps us maintain platform stability, detect fraud, and improve the overall experience for players across the Philippines. We may also collect information you provide voluntarily, such as when you contact support, respond to a survey, or update your account preferences. All data collection is carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

The personal data we collect is used primarily to create and manage your grab meaning account, process your transactions, and ensure the security of your activity on the platform. We use identity and payment data to comply with anti-money laundering (AML) obligations and to carry out the Know Your Customer (KYC) verification required under Philippine gaming regulations. Usage and technical data is analysed to monitor platform performance, identify and prevent fraudulent activity, and personalise your experience — for example, by remembering your preferred sports markets or game categories. We may use your email address or mobile number to send you important account notifications, security alerts, or updates about changes to our terms or policies. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will never sell, rent, or trade your personal information to any third party for their own marketing purposes. If you have questions about how a specific piece of your data is being used, you can reach our support team at any time.

grab meaning does not sell or share your personal data with third parties for commercial purposes. We do, however, share data with a limited set of trusted service providers who assist us in operating the platform — these include payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners. All third-party providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or in response to a lawful request. In the event that grab meaning undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law. Any third party that receives your data is prohibited from using it for any purpose beyond what is strictly necessary.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure, in line with AML and gaming regulatory requirements. Technical and usage data may be retained for shorter periods depending on its purpose — for example, session logs are generally kept for up to 12 months. If you request that your account be closed, we will begin the process of deleting or anonymising data that we are no longer legally required to retain. Certain data may be kept in anonymised or aggregated form for statistical and analytical purposes even after your account is closed, as this data can no longer be linked back to you personally. We review our data retention practices regularly to ensure we are not holding information longer than necessary. If you have a specific concern about how long a particular type of data is being held, please contact our support team.

Under the Data Privacy Act of 2012, you have a number of rights in relation to the personal data that grab meaning holds about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a request to our support team, and we will respond within a reasonable timeframe. You have the right to correct any inaccurate or incomplete personal data in your account — you can update most information directly through your account settings. You have the right to object to the processing of your data in certain circumstances, and the right to request erasure of data that we are no longer legally required to retain. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data subject requests seriously and will acknowledge your request promptly. To exercise any of these rights, contact our support team with your account details and a description of your request.

grab meaning uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how users interact with our site. Essential cookies are required for the platform to function correctly — for example, to keep you logged in during a session and to process transactions securely. Analytical cookies help us understand which pages and features are most used, so we can prioritise improvements that benefit Filipino players. You can control non-essential cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed periodically to ensure they remain proportionate and compliant with applicable privacy standards. If you have questions about specific cookies used on the platform, our support team can provide further detail.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive data at rest is stored using strong encryption. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security assessments and work with third-party security specialists to identify and address potential vulnerabilities. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission in accordance with our legal obligations under Philippine law. We encourage you to use a strong, unique password for your grab meaning account and to enable any available two-factor authentication options. No system is completely immune to security risks, but we are committed to maintaining the highest practical standard of protection for your data.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will notify registered users through the platform or by email before the updated policy takes effect. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account. Previous versions of this policy are available on request.